Make sure you’ve linked your card. Your welcome reward will appear in the Rewards section once your card is linked. If needed, refresh or reopen the app.
Make sure your cart includes all required items. For example, a Free Chips with a Regular Burrito reward requires both a regular burrito and chips in your cart. At checkout, tap your reward to apply it.
No. Only one reward or promo code can be applied per order.
Your current points balance is displayed at the top of the Rewards section.
If you paid with a linked card, points are typically added shortly after your purchase. If you forgot to check in while ordering in-store, you can upload your receipt in the app.
Yes. For in-store purchases, check in using the phone number or email linked to your account before you pay. Online purchases earn points only when you pay with a linked card.
Yes. If you forgot to check in during an in-store purchase, you can upload your receipt in the app.
No. Your points never expire.
Yes. Each reward shows its expiration date in the app, and we’ll notify you before it expires.
Yes. In-store, check in using the phone number or email linked to your account. Online, sign in with the email associated with your rewards account.
This usually happens because:
- Your card isn’t linked.
- The reward has already been redeemed.
- The reward has expired.
- Your order doesn’t meet the reward requirements.
No. Rewards and promo codes cannot be combined.